Terms and Conditions

These Terms of Use ("Terms") apply to a users' access to, and use of, www.dearmind.in. The Website is operated by our organisation. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. If you do not agree to these Terms, do not use this Website. The Website allows Users to connect with counselors or other experts who provide counseling and therapy services.

User Details

In order to use the Website, you are required to provide information about yourself including your name, email address and other personal information. You agree that any information you provide to Dear Mind on the Website will always be accurate, correct and up to date. You shall not impersonate someone else or provide account information, an email address or any other information that is not your own.

Ownership of the Website

The Website contains content owned Dear Mind ("Dear Mind Content""). Dear Mind owns and retains all rights in the Dear Mind Content.

You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Dear Mind Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the Dear Mind Content.

Dear Mind name and logo are trademarks of Dear Mind, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Dear Mind, except with prior consent. In addition, all custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of Dear Mind, and may not be copied, imitated or used, in whole or in part, without prior written permission from Dear Mind.

Use of the website and Conduct

You may use the Website for lawful purposes only. You shall not post or transmit through the Website any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.

You agree not to engage in any of the following prohibited activities:

  1. copying, distributing, or disclosing any part of the Website in any medium;
  2. transmitting spam, chain letters, or other unsolicited email;
  3. attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Website;
  4. uploading invalid data, viruses, worms, or other software agents through the Website;
  5. collecting or harvesting any personally identifiable information, including account names, from the Website;
  6. using the Website for any commercial purposes without having all necessary rights and licenses to the User Content;
  7. impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
  8. interfering with the proper working of the Website;
  9. accessing any content on the Website through any technology or means other than those capabilities provided by the Website; or
  10. bypassing the measures we may use to prevent or restrict access to the Website, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Website or the content therein.

You are solely responsible for your conduct and any data that you submit, post or display on or via the Website. Dear Mind shall have no liability for conduct in relation to your use of our Website. Violations of these Terms may result in legal consequences prescribed by the applicable laws.


Any advice/ information provided by experts via the website cannot be considered a substitute for face to face assessment by a mental health professional or medical professional. You are advised strongly against relying solely on, or make decisions based solely on advice provided by mental health professionals here.

In case of a mental health or medical emergency, please go to the nearest health care provider. Use of this website is strongly not recommended.

The website is NOT a suicide helpline platform hence use of the same, in a case as such, should be immediately stopped. If you are considering or contemplating suicide, or in case of an emergency crisis, immediately call a suicide helpline number AASRA (91-22-27546669).

Your use of information provided on the platform and availing of services on the platform is solely at your own risk. Dear Mind is not, and will not in any manner be involved in the practice or the provision of medical care.

Privacy and Security

You understand that by using the Website you consent to the collection, use and disclosure of your personally identifiable information and aggregate data as set forth in our Privacy Policy, and to have your personally identifiable information collected, used, processed and transferred to such service providers or affiliates as detailed under the thereunder.

You understand that Dear Mind cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information purely at your own risk.


Dear Mind is not responsible for any damage to your computer system or mobile device or loss of data that results from such download or use of the website.

Dear Mind does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the website or any hyperlinked website or service, and Dear Mind will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.

Expectations and Limitations

Dear Mind does not make any representation or warranty as to the quality or value of the services offered on the Website, or availability of Expert(s)). Dear Mind does not implicitly or explicitly support or endorse any services on the Website. Dear Mind accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

You understand and acknowledge that Dear Mind does not endorse, recommend, warrant or guarantee to qualifications, expertise, claims or background of any Expert(s), or any service, advice, opinion, recommendation provided by a Expert(s),. Nothing contained in these Terms, the Website or on any third party site shall be considered as an endorsement, recommendation, referral, verification, warranty or guarantee with respect to (a) any Expert(S); (b) the Website or (c) any service, advice, opinion, recommendation made available via the Website or (d) the validity, accuracy, availability, completeness, safety, legality, quality or applicability of any information made available via the Website.

You acknowledge that there will be occasions when the Website may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.

We may, without prior notice, change the Website, stop providing the Website or features of the Website, to you or to Users generally, or create usage limits for the Website. We may permanently or temporarily terminate or suspend your access to the Website without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms.


Dear Mind may terminate these Terms for any reason at any time. Dear Mind reserves the right, in its sole discretion, to restrict, suspend, or terminate your access to and use of the Website, with or without prior notice. Otherwise applicable sections of the Terms shall survive termination. In addition to any termination rights, we reserve the right to enforce and prosecute any violations of these Terms.


You agree to pay all fees and charges associated with your Account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your Account information.

Unless the payment is credited in our account, payment done will not be accepted

If you have any concerns about a bill or a payment, please contact us immediately by sending an email to dearmind20@gmail.com.

Governing Law

This Agreement shall be governed by the laws of India, and the courts of Nagpur shall have exclusive jurisdiction with respect to any dispute arising hereunder.

By use of the website and the services, the user acknowledges that he/she is solely responsible for any and all actions, liabilities, consequences, decisions, behaviors (“conduct”) arising our of or in connection with the use of the website and/or services, and shall in no way hold The Mood Space and/or its affiliates responsible for such conduct.